F.A.Q’s

Frequently Asked Questions

If you have any questions about our products or service, please check here first. If afterwards we still haven’t answered your question, then please contact us and we’ll be happy to answer it for you!

1. Do you ship internationally?

No. We only ship within The United States (except Alaska and Hawaii)

2. How long does it take to receive an order?

The time frame depends on the items you are ordering. Each piece of furniture is made for you specifically based upon order date. We do not stock any items.

3. Can you custom finish my order for me?

Stain color are based upon our currently shown colors. We do send out stain samples so you are able to view the color in your home with your lighting and existing colors.

4. Can you send me your catalog?

Sorry but we do not have a printed catalog. Our items are available online at our website.

5. What are your hours?

You may reach us at our workshop which is open Monday – Thursday 8am – 4:30pm central time. We are a small workshop and are out on the workshop floor making your furniture. If you reach our answering machine, please leave a message with a good time to reach you and we will do our best to return a telephone call during your specified time.

During the summer months we are out on the road doing juried Arts & Crafts shows so if you don’t receive a return call, please be patient. We will call you back when we are back in the workshop.

Phone: 218-587-3696

6. Where is your furniture made?

Our workshop is located in Pine River, Minnesota.

Our Address:
1279 Roosevelt Avenue
Pine River, MN 56474

7. Can you build custom furniture?

We are able to modify all of our standard furniture items. If you request more than 2 dimensions changes, the request will be considered custom furniture. We will review each request and let you know if we are able to accommodate the request and provide you with a custom price quote.

8. How difficult is assembly of your furniture?

If the furniture item ordered requires assembly it will have pre-drilled holes and requires putting the screws and dowels in. Hardware is included. Difficulty level depends on the specific piece. In many cases the only assembly required is screwing on the handles. Assembly instructions for benches are available here.

9. Can we open a wholesale account with you?

We do not of offer wholesale accounts.

10. Do you provide wood and finishing samples?

Stain color samples are sent free of charge after an order has been placed.

If you request stain samples prior to ordering there is a $10 per stain color fee. The stain color fee is deducted from any purchase.

11. Can you modify the size of your furniture for me?

Yes, modifications are available on all furniture. If more than 2 changes are requested, it will be considered custom. Please see #7 above.

12. How do you ship your furniture?

Most unassembled furniture ships with FedEx or UPS. Large pieces like cabinets and bedroom furniture are ship motor freight.

13. What does shipping cost?

Due to the many variables in shipping we will contact you with shipping charges once we have information regarding the shipping destination such as:

  • Business to Business
  • Business to Business with a loading dock
  • Residential – curbside
  • Residential – inside delivery
  • Guaranteed delivery date & time

If ordering multiple pieces we will combine them into one shipment.

14. Do you accept checks or money orders?

Yes, we do. Please email or call us first prior to sending a check or money order. We will check the availability of the piece and the total price. When sending a check or money order, please make sure to include your name, shipping address, phone number and email address and the items you wish to order.

15. Will you add a sales tax to my order?

We are currently authorized to collect sales tax in the following states:

  • Iowa
  • Minnesota
  • North Dakota
  • Pennsylvania

Sales tax is collected based upon the delivery address.

CAUTION SALES TAX LIABILITY:

If we are not registered to collect sales tax in your state, it is your responsibility to determine if this purchase is taxable and remit any tax to your state’s taxing authority. It is a condition of this sale that the buyer will pay any unpaid sales tax and penalty assessed at a later date.

16. When will you charge my credit card?

50% of the purchase price (excluding shipping and sales tax) will be charged to your credit card after receiving your order confirmation.

The balance due including shipping and applicable sales tax will be charged the day of shipping.

17. What types of credit card do you accept?

We accept Visa, MasterCard, Discover and American Express.

18. What is your cancellation policy?

90% refund if cancelled prior to ANY work being started on your piece(s). 10% is to cover any processing charges for refund, etc.

0% refund if work has started – (pictures provided upon request)